Frequently Asked Questions?
Q: Does the BabyBay come with a guarantee?
A: Yes, it is covered by a 12 month guarantee. There are terms and conditions for the validity of the guarantee which can be read in full in our Terms and Conditions document.
Q: Can I buy the BabyBay outside of the UK?
A: Currently we only ship within the UK and it’s Isles, however use the Contact Us page and will help direct your enquiry.
Q: Can I return the BabyBay?
A: You can cancel your order up until 7 days from the date we deliver the goods to you. It must be returned in the original packing and be undamaged and unused. You will receive a full refund. If we collect you are liable for the charge for this.
Q: How long can I use the BabyBay?
A: The BabyBay is designed to be used until your baby is approximately 7- 9months old depending on how quickly you baby grows and how agile he/she is. If your baby can sit unaided then he/she has outgrown the BabyBay.
Q: Can my baby roll out into my bed?
A: Babies start to roll at approximately 3months but we suggest that you use the BabyBay siderail when leaving your baby unattended. You can purchase your siderail from our online shop.
Q: Does the BabyBay attach to all types of beds?
A: It attaches securely to most types of standard framed or divan style beds – but please contact us if you have a specific query. We also sell an extension panel suitable for use on futon style beds.
Q: What is the weight of the BabyBay?
A: The cot alone weighs approx 11kg.
Q: What type of mattress does the BabyBay take?
A: We work closely with a number of UK based manufacturers to offer you a variety of mattresses including bamboo covers, coco mattresses and those infused with essentials oils. All are made specifically to fit the exact dimensions and shape of the BabyBay. Our selection of mattresses can be viewed and purchased from our accessories page.
Q: Where is the BabyBay made?
A: The BabyBay is made in Germany from wood sourced from sustainable forests.
Travel Centre FAQ’s
Q: I’m having trouble folding the tent away, can you help?
A: Yes, there is a knack to it, just watch the short video link for a full run through of how best to assemble and pack away your travel centre http://www.youtube.com/watch?v=ywaIN0m2O4E
Q. How do I secure the travel centre on windy beach?
A: Tent pegs are supplied which will keep your travel centre securely in place – remember to pack them in your luggage & NOT to fly with them in hand luggage as they will get confiscated.
Q: Can I buy an additional mattress?
A: Yes they are available directly from us simply call to discuss and order.
Q: What age can I use the travel centre up to?
A: For our standard travel centre we recommend sleeping in the tent up to approximately 2 years but your child will happily play in until they are at least 5years old. For the Deluxe version we recommend sleeping in the tent up to about 5 years but playing in until at least 8 years old, both versions make great play camps for indoors and outdoors.
Q: What are the main uses for the travel centre?
A: Our travel centres have multi-uses, they can be used as a playzon, a UV protection tent with insect and mosquito protection mesh and a simple light travel cot for home and away.
Q: Where do I put the mattress to stop it sliding about?
A: The mattress zips into a specifically designed pocket in the base (not inside the tent), so doesn’t slide about.
Q: How much space do I need to assemble the travel cot?
A: Not very much at all, but stand well clear of delicate ornaments and young children when opening – it really will pop-up / fly open, and it can make quite a loud noise when first opened http://www.youtube.com/watch?v=ywaIN0m2O4E
Q: Can I wash the sleep mat?
A: Yes, the sleep mat is fully machine washable. The Travel Centre itself should be wiped clean with a damp cloth and should be fully air dried before folding/storing away.